Fitness First

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To whom ever it may concern,

Earlier today 03/09/09, I spoke with your complaints dept and cancelled my membership with you.

Sadly, a salesman who flagrantly lied to me when I purchased a 3 month membership, led me to sign up without any reason to suspect that I had to cancel my membership a full month before the end of the 3 months.

I realise that this is in the contract, but as a pivotal point, that Fitness First is repeatedly complained to about, this is nothing but brazen daylight robbery of the most aggressive kind. The repeat business from low use gym members must be appalling.

In response to finding out that the contract continued on a rolling monthly basis, I called to cancel only to find that compromise is impossible and that I am expected to pay October as well.

Where do you find members of staff with the passion to exact this kind of bureaucracy on people?

Do you breed them in cages and poke them with sticks made out of contracts, or have you beaten the Nazi hunters to it, rounded up all the remaining Nazi’s and Nazi sympathisers and in exchange for protection from the authorities, put them to work on your phones? Are your office desks made to look like Luftwaffe cockpits from 1942?

The manner that Fitness First approaches its contracts is not dis-similar to leading a group of starving Jews in to a furnace by telling them that food is in there. Maybe they should have read their contracts better?

The point of this letter is to confirm membership cancellation as I do not trust the person that I spoke to in any way shape or form.

Presumably Fitness First has a pre-employment test where potential employees have to steal fishing rods from African villagers or let the air out of paraplegics wheelchairs, and in response to complaint just insist over and over again that it was in the contract so there is nothing that they can do.

Why is there nothing that they can do? Why can’t Fitness First compromise in the face of reasonable complaint? Why do they hate their customer so much, I don’t understand?

So please accept this as my cancellation, I have sent it recorded delivery so that you can’t pretend that your dog ate or that it’s in my contract that I have to come round with the cancellation tattooed on the inside of my lungs to get it done.

I am a regular gym user, it is likely that I would have used Fitness First again in what is likely to be at least another 25 years of gym usage. At £48 a month presuming I would have been a member for 6 months a year, you have cost - you - £7200 in order to make an extra £48 in October of this year.

But then, it is in the contract.

Yours truly,

Alex Lewis